Terms & Conditions

Offers

Unless otherwise agreed, deliveries shall be performed in accordance with the presented sample or model and its description. Colour, structure and processing shall be subject to change. Furthermore, any information shall be subject to errors due to technical deficiencies of our shop system or incorrect information provided by our suppliers.

Territorial Validity of our Offers and Prices

All prices are strictly net and include value-added tax in the case of delivery prices and shipping charges. Our offers are valid in Germany. For electronic appliances, the prepaid recycling charge (vRG) is included in all prices. In this way, we make a contribution to the environmentally friendly disposal of light fixtures. The indicated delivery prices and shipping charges shall not apply to any orders with delivery addresses at remote locations. For such orders, please enquire about our conditions of shipment or delivery. We shall be happy to make you a favourable offer.

Conclusion of Contract: The products and prices listed in the online shop are regarded as an offer. However, this offer is subject to the condition that the contract may be voided if delivery proves impossible or if the price is incorrect.

Conditions of redeeming vouchers in promotional campaigns

If not otherwise specified, a voucher is only redeemable in our shop at beliani.at for products and does not apply to delivery charges or additional services. Vouchers can only be used for one order and cannot be exchanged for cash/gift cards or used in conjunction with any other voucher or promotional code. The remaining value of not-redeemed vouchers is not refundable and cannot be converted into cash. Vouchers cannot be used against previous orders and are only valid for promotional offers while stock last. The resale of the voucher requires Beliani's consent.

Bundle Orders

In case of a large order the delivery time can be delayed between 1-2 weeks.

We offer in-home delivery and the assembly service for almost all our furniture. The products excluded from these services: lamps, waterbeds, hot tubs.

The old furniture intended for disposal cannot exceed the sizes of the delivered furniture.

In case when only a part of the ordered products is in stock and the client requests a partial delivery, we offer the assembly service only with the first delivery. The remaining part of the order is delivered without the bonus services.

In case of a partial return, the amount of money for the returned product equals to a percentage of the product price in proportion to the sum for the entire order.

Delivery

We deliver our goods within the specified delivery times according to the item description on our website with the exception of unexpected circumstances we cannot be held responsible for.

There is no right to compensation in the event of delay of delivery as well as not delivering the goods within set delivery dates.

The order will be delivered to the address specified by you at the time of purchase. Once the goods are ready for dispatch, the shipping company will contact the Buyer to agree on a delivery date. The recipient is obliged to be on site at the agreed time.

If you have ordered no additional service, such as home delivery, assembly or disposal of an old piece of furniture, delivery is only up to the curbside, maximum to where the forwarder can come with his vehicle. Deliveries on islands, in traffic-free zones or in non-truck-capable roads are not possible.

The customer is responsible for ensuring safe and adequate access conditions for delivery, including clear and passable access routes, functioning lifts or stairwells where applicable, and any information relevant to the safe execution of the delivery. The company is not liable for damages resulting from undisclosed or unsafe access conditions beyond the reasonable control of the delivery team.

The product is delivered into the room of your choice (must be accessible via a standard staircase). The purchased product is assembled on-site (excluding whirlpools, bathroom cabinets, electrical installations and filling the waterbed). The installation of storage items and lamps on walls and ceilings is not included. In case of disposal, old pieces of furniture have to be disassembled and properly prepared for shipping (maximum weight per piece: 60 kg). If a piece of furniture is in poor condition, it must be accordingly secured. For each piece of furniture delivered, the client is entitled to dispose exactly one old piece of furniture. The disposal does not include household appliances. Since this additional service has to be planned with external partners, the delivery time can be extended by up to 2 weeks. The customer is obliged to help to carry the products inside if their weight exceeds 60 kg. Note that this service may not be available on some parts of the country. Beliani takes no responsibility for any damage caused by the transport service provider.

Deadlines and time frames provided refer to working days, not calendar days.

If a customer wishes to postpone the delivery date after the goods have already been sent to the local depot, additional storage fees may apply.

Certain products are shipped from the manufacturer to the consumer with a disposable pallet for one-time transportation. The disposable pallet is part of the consignment and must be disposed of by the consignee at their own expense together with the carton and other packaging material unless otherwise agreed. Shipping companies only take reusable pallets.

If the Customer wishes that the ordered goods are still delivered and stored in their absence, this will be honoured at the Customer's risk. In case of loss or damage of this unacknowledged shipment (s), the Customer will not make claims of any kind against either the delivery company nor Beliani. The Customer is aware that a claim of the sender for the payment of the consignments delivered in this form remains in place and valid in case of loss or damage. The revocation of this agreement must be made in writing immediately.

If the service of Home Delivery, Assembly or Disposal has been booked and the order is not cancelled within 7 working days, the full cost of those services will be charged to the Customer.

Please remember that at the customer's request, the cardboard box can be disposed of by the transporter during assembly. However, if you wish to return the furniture, all products must be disassembled, provided in the original box and made ready for pickup on the curb. Some products are delivered to the customer directly from the producer on the disposable palette. A disposable palette, which as in the case of cardboard and other packaging should be removed by the customer at his own cost. The delivery company does only collect reusable pallets.

If the recipient is not at home, re-delivery costs may apply. If the customer is not at home or unable to receive the order, it is considered delivered when it is left on the customer's doorstep. We are allowed to leave it there if we receive no response after attempting to contact the customer.

When requesting assembly services, the customer is responsible for providing a room with enough space to ensure a safe and efficient assembly of furniture. The room should be well-lit and well-ventilated, ensuring the air is free from harmful substances. The customer or their authorised representative must be present at the site during the assembly process.

Assembly and Access Conditions

Customers are advised to secure floors, walls, and personal belongings prior to delivery. The delivery team will exercise reasonable care during the delivery process. Customers must inform the company in advance about any difficult access conditions, including narrow staircases, limited elevator access, or restricted entrances. If access requirements are not met, services may be cancelled.

If the delivery includes additional services, such as assembly, placement in the designated room, or disposal of old furniture, the delivery time may take longer compared to a standard delivery. The customer is required to provide a parking space for the delivery vehicle in proximity to the delivery address. A lack of adequate parking space may result in the cancellation of additional services, and delivery will then be made only to the curb.

If a confirmed delivery attempt is unsuccessful due to circumstances on the customer's part, the customer must cover the cost of the next delivery. In case of order cancellation, the customer will cover the cost of the first delivery.

If the confirmed delivery does not take place due to the absence of the customer or their authorised representative at the delivery address, the customer is responsible for covering the re-delivery costs, including all applicable fees, such as additional services if purchased. In the case of order cancellation, additional service fees are non-refundable.

If the delivery attempt fails due to unavailable parking, insufficient access roads, or failure to meet installation requirements, the customer will be responsible for the cost of a re-delivery. In case of order cancellation, the customer will be liable for the first delivery cost, and any additional services purchased will not be refunded.

Time of Ordering, Ownership

The contract between Beliani and you as the Customer shall come into existence at the time and date when you accept the General Terms and Conditions and bindingly confirm an order on our website. You as the Customer hereby recognise the logged content of our website as a means of evidence. You shall receive an email containing your order as a confirmation if the correct information has been provided. Proprietorship shall be transferred onto the buyer at the time of the delivery of the subject of the purchase - sale agreement.

Limitation of ownership; Netting; Right of retention

1) For consumers we reserve the ownership of underlying purchased item till full payment of the bill. If you are an entrepreneur exercising your business activity or self-employed, a legal individual under public law or public sector fund, we retain the ownership of underlying purchased item till consolidation of all outstanding claims from the business transactions with the customer. The relevant security rights can be transferred to third parties.

2) A right of netting is available for you if your counterclaims are legally established or recognized or accepted from our side. You also have a right of retention only if and when your claim is related to the same contract.

3) If the customer possesses any default payment obligations towards us, all existing receivables are due immediately.

Payments

Payment is charged at the time the order is placed and prior to shipment. By completing the purchase, the customer expressly accepts this payment condition.

Purchase invoice

The amount invoiced becomes due at the latest by the date stated on the invoice on the account of our external partner, Klarna, indicated in the invoice, to pay. The payment method Purchase on the account does not exist for all offers and requires, among other things, a successful credit check by Klarna. If the purchase on account is allowed for certain offers, after checking the Customer’s credit background, the settlement of the payment takes place in cooperation with the Klarna, which takes over the invoice claim of the dealer after the completion of the purchase contract. We will also be responsible for general Customer inquiries (such as merchandise, delivery time, shipping), returns, claims, revocations and shipments or credits when purchasing for Billypay's account.

Our cooperation partner Klarna uses third party tools to detect and prevent fraud. Data obtained with these tools may be stored and encrypted with third parties so that they are readable only by Klarna. Only when you select a payment method of our cooperation partner Klarna, this data will be used, otherwise the data expire automatically after 30 minutes. For the distribution and use of the data collected by Klarna please compare the terms and conditions of Klarna.

Purchase by direct debit

Buyer makes payment amount for immediate payment by direct debit through our external partners Klarna by the date specified in the order process checking account at the bank indicated there (the current account) is due , Hereby authorize the Klarna revocable to collect by you by the purchase by direct debit payments to the current account by direct debit. If the checking account does not have the required cover, the account-holding bank has no obligation to redeem it. Partial redemptions are not made by direct debit.

The payment method Purchase by direct debit does not exist for all offers and requires, among other things, a successful credit check by Klarna and a giro account kept in Germany. If the Customer is allowed to purchase by direct debit for certain offers after checking the creditworthiness, the payment will be processed in cooperation with Klarna, to which we assign our payment claim. In this case, the Customer can only make payments to Klarna with a debt-discharging effect. We will also be responsible for general Customer inquiries (such as merchandise, delivery time, shipping), returns, claims, revocation and shipments or credits through Klarna's "direct debit" purchase. The General Terms and Conditions apply of Klarna.

By specifying the current account, you confirm that you are entitled to direct debit via the corresponding current account and will provide the required coverage. Return debit notes are associated with high costs and costs for us and Klarna. In the case of a return debit (for lack of the required coverage of the current account, due to expiration of the current account or unauthorized objection of the account holder) authorize Klarna to submit the debit for each overdue payment obligations once again. In such a case, you are required to pay a processing fee of EUR 12.00 per return debit. Further claims are reserved. You will be given the opportunity to prove that the return debit has resulted in lower or no costs. Given the expense and cost of chargebacks and avoid the processing fee we ask you in the event of a cancellation or withdrawal from the contract, not to oppose a return or a complaint, the direct debit. In such a case, after consultation with us, the repayment of the payment by remittance of the corresponding amount or by credit.

Credit card payment

Credit card payments are made via the company Beliani, Lindenstrasse 16, 6341 Baar, Switzerland via the credit card processor Six, also based in Switzerland. Your credit card issuer may be able to claim additional fees for a foreign payment that we cannot meet.

Klarna

In order to be able to offer you Klarna’s payment options and to assess whether you qualify for their payment options and to tailor the payment options for you, we will pass to Klarna certain aspects of your personal information. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s.

For Direct bank transfer, your personal data such as contact and order details, will be processed by Klarna.

For Pay Now (SOFORT Direct Banking) Your personal data such as contact and order details, will be processed by Klarna.

For installment payments: flexible installments of up to 24 months, with no fixed term. The loan application requires only a few details and is completed in few seconds.

Klarna homepage & customer service: https://www.klarna.com/ch/en/

Copyright

The copyright to the design of our website and to its contents, including but not limited to texts and graphics, is held entirely by Beliani. Without our prior written consent, it shall not be permitted to copy, download or otherwise use any part thereof for one’s own purpose. This shall not apply to our special links that are provided for downloading.

Liability and Applicable Law

We shall not be liable for any damage that we could not have influenced ourselves. For any damage which results from the purchase, shipment or use of the products and which we could have prevented, we shall be liable up to the purchase amount of the product. The maximum amount of loss shall be limited to 500 € in any case.

Complaints and Warranty

Our products have a 2-year warranty. The guarantee period commences on the day of delivery. Any complaints shall be made as soon as possible after the receipt of the goods. Any defects emerging at a later date, i.e. during the warranty period, shall be reported immediately after their discovery. Complete information about the damage, including evidence, must be collected and presented to Beliani by the Buyer within 7 days of reporting the issue.

To claim the warranty the Buyer is obligated to show the sales document.

Customers can submit a complaint themselves using the "My Orders" feature available in the My Account section of the website. Alternatively, they can submit a complaint by telephone by contacting customer service.

You may return any goods within 14 days.

Any damage resulting from wear and tear, ageing or improper handling shall be excluded from the warranty. The minor damages are defined as any damages not noticeable with a bare eye in natural lighting conditions from the distance of 3 meters standing diagonally to a damaged product. In case of the minor damages any claims against Beliani are unfounded. The warranty shall expire if the goods have been processed or altered despite recognisable defects. Our furniture is intended solely for private, personal and non-commercial use. The guarantee does not cover any damages resulting from any kind of commercial applications.

Defects shall be rectified by Beliani free of charge, unless Beliani prefers to provide faultless goods by way of replacement. Any further claims shall be excluded.  For defects that are not covered by the warranty of Beliani, the buyer will receive a suitable offer. Under warranty, the customer has to return at his expense the goods within 14 days after discovery of the defect to the warehouse address Beliani is specifying. In case of replacement, the customer pays for shipping expenses.

All the services (payment fees, home delivery, installation, etc.) are excluded from the refund. In case of technical products or built-in appliances, the customer has to identify the faulty part himself or ask a qualified technician to do so, and send the item to us.

The warranty expires if the whirlpool or bath is not installed by an authorized and qualified specialist. The work report should be presented on request.

If the furniture to be collected is not prepared as agreed, or if the room is not adequately prepared and accessible for collection or delivery, and this results in a failed service attempt, the refund for the service may be rejected.

Warranty on the Mattresses

Because we strongly believe in high quality of our mattresses, we give a 2-year warranty. The warranty covers defects related to the mattress design and construction. Applies to private use only. The warranty covers following defects:

• springs in spring mattress
• filling in foam mattress
• filling in latex mattress
• electric motor in electric, adjustable bed (a two-year warranty)

The warranty does not apply to mattress pad and topper. Furthermore, it does not cover defects related to inappropriate use e.g. splitting, tears, sagging, scratches, and stains caused by the buyer after the product delivery. In such cases, warranty does not apply. The warranty is also not applicable to any defects resulting from improper use, bad assembly, lack of maintenance or incidental and consequential damages. The warranty does not apply in case of improper repair attempts, alteration or customization by an unauthorised person. The warranty does not cover zippers, handles and moulding of the product. Repair or replacement of the product does not change the warranty duration. The warranty is only valid if the correct bed frame was used for the product. In case of a pocket mattress with flexible cold foam or latex mattress, the bed frame should have at least 26 slats. The client must send the product at their own expense to our warehouse for damage evaluation. If the product is withdrawn from sale by that time, Beliani decides on a proper replacement.

Returns

In accordance with consumer law, the buyer may withdraw from the purchase contract within 14 days of receipt of the goods without giving any reason.

Up to 14 days from the delivery date, a customer can return ordered items for free (exceptions apply). We will offer a free return and issue a full refund in the same method as your original payment. The exception for free return up to 14 days includes orders with original packaging missing, orders of bathtubs, whirlpools, hot tubs, as well as custom made products. In these cases, a customer bears transportation costs.

Please note that depending on the terms, the return cost, which will be deducted from the order value, is calculated based on the return shipping cost applicable to the original dispatch warehouse. This warehouse may differ from the address listed on our Returns page.

After 14 days, a customer needs to cover the return cost. Refund will be issued in the form of a voucher to be used at beliani.at within 360 days. Excluded from returns after 14 days are bathtubs, whirlpools and hot tubs, as well as custom made products. We only accept returns of products that have not been used, assembled, installed or damaged. We will accept returns of products repacked securely in the original packaging.

In order to withdraw from the sales contract, the buyer has to provide Beliani with a declaration within 14 days of receipt of the goods. The buyer then receives the ticket number, which must be attached to the returned goods. Returns without this number will not be accepted.

Unpaid parcels will not be accepted.

The goods must be packaged in such a way that they can be transported and be ready for return transport on the curbside. If the original packaging is not available, the customer must provide suitable alternative packaging himself so that the product is adequately protected during transport. The buyer should take a photo of the shipment before sending it back and send the photos to Beliani.

If the returned item is in a different condition after the assessment than the item originally sent to the recipient, e.g. mechanical damage caused during assembly or dismantling or signs of wear, we reserve the right to charge the costs for spare parts or depreciation of the item caused by damage deduct.

After receipt of the goods, the buyer receives his money back within 7 days using the same payment method as he paid himself. Unless a different method of payment is agreed with the buyer, but without hidden additional costs for Beliani.

Please note that the refund amount will be reduced by the value of the promoted voucher or product in the event of a return. The first exchange or return of the products that have been partially or fully paid for with a voucher is free of charge. In the event of more than one exchange or return, products must be returned at the Buyer's expense.

Business Customers
If the order is cancelled at any stage or the goods are returned, the customer will bear the operating costs.

For more details regarding return process, including return address, go here.

We also grant a prolonged return period of 365 days, however only for unused and brand-new items, preferably in original packaging. The money is refunded in the form of a voucher and the Buyer bears the return transport costs.

If you have questions regarding a return, our customer service team is happy to assist you.

Transportation risks, damages and transport insurance

The customer is required to immediately inspect the received goods for accuracy, completeness, and integrity. Any damage to the received goods must be reported as soon as possible, no later than 24 hours after delivery, via the customer panel in the section My Account, using the Report a Problem option. The original packaging must be kept by the customer in case of a claim, it should only be disposed after written confirmation from us. Customers are requested to report any visible transport damage within 24 hours of delivery to support timely investigation with the carrier. This does not affect statutory consumer rights. Failure to report within the deadline may limit claims. At the end of the order process, the client can optionally purchase a transport warranty, it may cover any loss and damage during transportation. A transportation warranty covers damage and loss during the transport up to the value of the goods at the time of ordering. The customer can only get a repair, exchange (new delivery) or a financial compensation up to the value of the goods. The decision to repair, exchange or financial compensation can be decided only by Beliani. The customer is obliged to meet these deadlines to take advantage of the warranty. The shipping warranty is not available if it was not purchased during the ordering process. In case of a product return, the amount of the transportation warranty will not be refunded. Repairs carried out by the customer without consent from us can not be further processed in the warranty.

In the event that a product is received with transportation damage not documented by the customer and confirmed by the shipping company (in Proof Of Delivery), we reserve the right to charge the customer for return shipment costs.

The buyer should dispose of damaged items at his own expense, in agreement with Beliani.

Up to 365 days Return Policy

Your satisfaction is most important for us. If you do not like your product or it doesn’t fit, you can return it within 365 days. It looks as following:

*A one-time exchange of the goods within the 14-day period is free of charge; If the exchanged product is also to be returned, the return shipping costs must be borne by the buyer.

Mandatory Wood Declaration

The goal of the mandatory declaration is to increase transparency for consumers so that they can make informed purchasing decisions. The most important instrument is the so-called Wood Database. By the means of this database both the scientific name and the trade name of the wood type required for the declaration can be accessed. In addition, information on the distribution areas of the wood kind and information regarding any imputation under species protection agreements is provided: the Wood Database.

Below you can find the table with information regarding wood type, with its full botanical name, as well as the origin of the woods used in the production of wooden furniture in our offer.

*A one-time exchange of the goods within the 14-day period is free of charge; If the exchanged product is also to be returned, the return shipping costs must be borne by the buyer.

Disclaimer

Persons retrieving information from websites of Beliani declare that they agree to the following conditions. Possible special agreements concerning specific services or products of Beliani are effective alongside these conditions.

No warranty for completeness and accuracy

The data published on the website is provided by Beliani exclusively for personal use as well as for information purposes, it can be amended at any time without advance notice. Beliani assumes no warranty (neither explicitly nor tacitly) for the accuracy, completeness and topicality of the data published on Beliani website, even if the required thoroughness was applied in collecting it from sources deemed to be trustworthy. In addition, Beliani disclaims all liability for deviating or incomplete assembly instructions.

Liability limitations

Beliani excludes unconditionally any liability for loss or damage of any kind - be it for direct, indirect or consequential damage - that may arise from the use, respectively the access to Beliani website or from links to third party websites. Beliani does not guarantee that the individual segments of its website function flawlessly. In addition, Beliani rejects any liability for unauthorised tampering with the Internet users’ computer system. Thereby, Beliani points explicitly to the dangers of viruses and the possibilities of targeted hacking attacks. In order to fight viruses we recommend the use of the latest browser versions as well as the installation of anti-virus software which is constantly updated. Opening e-mails of unknown origin and unexpected attachments in an e-mail should be categorically avoided.

TikTok

To promote our products, brand, and services, we regularly share short videos on the TikTok App, operated by TikTok Inc. (10100 Venice Blvd., Culver City, CA 90232, USA). While using TikTok, personal data is collected and processed. TikTok shares certain data with profile operators in a simplified and anonymous way. This info includes things like the count of new followers and general demographics, such as gender and country. It's important to note that this data doesn't point to specific individuals, so Beliani can't identify any specific visitor to our TikTok profile. The information provided to us by TikTok is used for analysis, statistical recording of our TikTok website usage, optimizing our offerings, marketing our articles and videos, and continually enhancing and managing our products.

For detailed information on the processed data, visit TikTok's Privacy Policy: here.

Pinterest

To showcase and promote our products, we share inspirations on Pinterest, operated by Pinterest Inc. (808 Brannan Street, San Francisco, CA 94103, USA). Creating an account on the website is tantamount to consenting to share personal data like your name, email address, comments, and IP addresses which are collected and processed by Pinterest.

For detailed information on the processed data, visit Pinterest's Privacy Policy: here.

Using Beliani website

The entire content (design, text, graphics....) of Beliani website is protected by copyright. The individual elements of the website belong exclusively to the website operator, Beliani. Storing or printing individual pages and /or passages of Beliani website is only permitted if the complete source reference is indicated. By saving or otherwise reproducing software or other data from Beliani website, the respective terms and conditions of use count as being accepted. All rights of ownership remain with Beliani. Reproducing (entirely or partially), transmitting (electronically or otherwise), modifying, linking with or using the Beliani website, is only permitted with the explicit and written permission of Beliani.

Linked websites

Certain links on Beliani website direct to third party websites. These are completely outside Beliani sphere of influence, therefore Beliani cannot accept any responsibility whatsoever for the accuracy, completeness and legitimacy of the content of such websites nor for possible offers and services contained therein.

Newsletter

You are automatically subscribed to our newsletter when making a purchase and agree to any form of communication (email, WhatsApp, and other channels). You can unsubscribe at any time through your account settings or by using the link at the bottom of each newsletter. Alternatively, you can contact our Customer Service for support.

The European Commission has established a European Online Dispute Resolution platform (ODR platform) intended for solving consumer disputes online.

Valid from 01.01.2022