Delivery

Procedure

The delivery of this item is carried out by a carefully selected logistics service provider. We aim to make the delivery of your order as smooth and convenient as possible. Smaller items will be delivered by a parcel delivery service (e.g. DHL). Delivery by parcel service will always be carried out as soon as possible and without prior contact. Larger items will be delivered by a cooperating carrier. Shipping is free to any place in Austria. Delivery of all products shall be made to the curbside, maximally to the point where the carrier can drive his vehicle. If you require additional services such as delivery into your home, installation or disposal of an old piece of furniture, these can be requested by prior arrangement and will incur a surcharge, depending on the region. The assembly cost cover maximum up to 2 products within each order. Additional assembly is available on the customer request at the extra cost. If you assemble the furniture yourself, detailed instructions will be provided. If defects or damage are detected during assembly, please contact our customer service team immediately.

The product is delivered into the room of your choice (must be accessible via a standard staircase). The purchased product is assembled on-site (excluding whirlpools, bathroom cabinets, electrical installations and filling the waterbed). The installation of storage items and lamps on walls and ceilings is not included. Since this additional service has to be planned with external partners, the delivery time can be extended by up to 2 weeks. The customer is obliged to help to carry the products inside if their weight exceeds 60 kg. Note that this service may not be available on some parts of the country. Beliani takes no responsibility for any damage caused by the transport service provider.

Some products are delivered to the customer directly from the producer on disposable palette. A disposable palette, which as in the case of cardboard and other packaging should be removed by the customer at his own cost. The shipping company does only collect reusable pallets.

Delivery Address

The order will be delivered to an address specified by you. This may differ from the invoice address, allowing you to request delivery to your office or to a friend.

Delivery Times

If the product is in stock, shipment will usually take up to 14 days after booking the payment. Unfortunately, it is not possible to specify an exact delivery date in advance. You will be asked to provide your phone number when placing your order so that our logistics service provider can contact you prior to delivery in order to arrange a suitable delivery time. Smaller items delivered by a parcel delivery service will be delivered without prior notice. If you are not at home, the parcel company will leave a name card with the phone number, allowing you to arrange a suitable date for a free redelivery.

Collection by the Customer

As our furniture is stored with various external warehouses, collection is not possible. All goods will be conveniently delivered to your home.
At the customer's request, the cardboard box can be disposed of by the transporter during assembly. If the buyer wishes to return the furniture, all products must be disassembled, provided in the original box and made ready for pickup on the curb. The service is unavailable for subsequent deliveries for products that were not in stock at the time of the first delivery or for warranty claims. Services rendered cannot be reimbursed.

Return Address

Lagerhaus Digital Industry
Am Twistelmoor 2
29649 Wietzendorf
Germany

Goods can not be received without the return number. In case of return, please contact our Customer Service representatives and follow the requested procedure.

Right of Return for 365 Days

You have a right to return ordered items within 365 days. To learn more about this feature, please consult our Terms and Conditions here.

Free Returns

Goods not suitable for shipping via parcel post will be collected by our carriers within 14 days at your expense. It is your responsibility to return goods suitable for shipping via parcel post. Our customer service team will be pleased to help if you have any questions regarding returns.

Packaging & Inquiries

Please let us know if you have any questions or special requests regarding the delivery of your order. You can contact us by email or phone; our customer service team will be pleased to help you. For more details, you can also check our T&C